Delivery Information
Last updated: 31 October 2026
We currently deliver within New Zealand only. For questions about delivery, please contact Leisa at sales@craftywitch.co.nz.
Delivery charges
Delivery charges are per order and include GST:
| Delivery area | Charge (incl GST) |
|---|---|
| Christchurch and surrounding towns, including Rolleston, Lincoln, Rangiora, Kaiapoi, Prebbleton, Woodend and Lyttelton | $10 |
| Rest of the South Island | $15 |
| North Island | $20 |
Free freight on orders over $100. This is based on the goods total including GST after discounts, excluding delivery charges. The correct delivery charge is calculated at checkout using your delivery address and postcode.
Local courier pricing applies to the covered Christchurch and surrounding-town postcodes. Other South Island addresses use the $15 rate. Delivery is within New Zealand only. Pickups are not available.
Dispatch and delivery times
Please contact us for current dispatch and delivery estimates for your address, including rural, island or PO box destinations. We will confirm whether delivery is available and discuss the expected timing before accepting your order. If you need supplies for a particular date, please tell us before ordering.
Dispatch is the time it takes us to prepare and hand over your order; delivery is the time it takes to reach you after dispatch. Working days are Monday to Friday, excluding relevant New Zealand public holidays.
We will let you know if we become aware of a significant delay. Estimates do not remove your rights if an agreed delivery time is missed or delivery takes an unreasonable time.
Your delivery details
Please check your delivery address and contact details before ordering. If you notice an error, email us as soon as possible so we can try to correct it before dispatch. If redelivery is needed because of incorrect details you supplied, we will explain any reasonable additional cost and agree it with you first.
Missing or damaged deliveries
If your order is overdue, missing, damaged or incomplete, contact us at sales@craftywitch.co.nz with your order number and a description of the issue. Photos of any damage to the goods or packaging can help, if available.
We arrange delivery and will follow up with the carrier. You do not need to resolve the problem with the carrier yourself. We will provide the remedy required by New Zealand consumer law.